Frequently Asked Questions

Kuans Office offers a wide collection of office furniture featuring modern, ergonomic and stylish designs. The product range consists of the following categories:

  • Desk range: Executive desks, work desks, multi-work desks, meeting tables and counters are offered with various design options that combine functionality and aesthetics. These desks are equipped with ergonomic features designed to enhance employee productivity while facilitating office organisation.

  • Storage and organisation solutions: Bookcases, side tables and partition panels are manufactured in various sizes and designs to help make office spaces more organised and functional.

  • Seating group:

    • Seating: Executive chairs, office chairs, guest chairs, waiting room chairs, conference and training group chairs, bar and lobby chairs, and gaming chairs are designed with comfort and ergonomics in mind, suitable for long-term use.
    • Sofas and pouffes: A range of different models and colour options are available, specially designed to create stylish and comfortable seating areas.

  • Accessories: Various decorative and functional accessories enhance the aesthetics and practicality of office environments.

Kuans Office provides ideal furniture options for both small-scale businesses and large corporate structures by offering innovative solutions suitable for modern office designs.

To place an order with Kuans Office, please follow the steps below:

  1. Product Selection

    • You can browse the wide range of products on the Kuans Office website to find the office furniture that suits your needs.
    • On the product detail pages, you can review the size, colour and material options to select the model best suited to your office.

  2. Quotation and Order Process

    • If there is no option to place an order directly on the website, you can request a quote for the relevant products or contact customer services to find out the order details.
    • Special price offers and discounts may be available for corporate purchases, special projects or bulk orders.

  3. Requests for Customisation

    • If you wish to make changes to the colour, size or material of the product you are ordering, you can share these requests with customer representatives during the ordering process.
    • Details regarding customisation options are clarified prior to placing the order, and the production process is initiated.

  4. Payment Options

    • You can contact Kuans Office for information about payment methods. Various payment options are usually available, such as bank transfer, EFT or credit card.

  5. Delivery and Installation

    • The production and delivery process for your order is determined based on the product you have selected and the delivery address.
    • You can enquire during the ordering process to find out whether an assembly service is available for large furniture items.

For further information or to place an order, you can contact Kuans Office's customer service team or fill out the contact form on the website.

Delivery times may vary depending on the stock status of the ordered product, the production process and the delivery address.

  • Products in stock: If the product you have ordered is in stock, it is usually dispatched more quickly.
  • Custom production and bespoke products: If the product is to be manufactured according to specific requirements such as colour, material or dimensions, the production process commences.
  • Large-scale orders and projects: For corporate projects or bulk purchases, the delivery time is determined according to production and logistics planning. In this case, the delivery time may vary depending on the project details.
  • Delivery location: Deliveries within Istanbul are usually faster, while delivery times may be longer for out-of-town and remote areas.

To obtain precise information about the estimated delivery time for your order, you can contact Kuans Office customer services or find out the delivery details during the ordering process.

Yes, Kuans Office offers customisation options for some products.

  • Colour and Material Options: Different colour and finish options are available for desks, meeting tables, chairs and other furniture. You can select the shades that best suit your office décor from the colour chart.
  • Size Alterations: In addition to standard sizes, custom sizes can be produced to suit your office space. This allows you to use your space most efficiently.
  • Functional Customisations: Some products can be fitted with special functional additions such as extra shelves, cable channels, hidden compartments or additional storage space.
  • Seating Upholstery Alternatives: Different fabric, leather or faux leather covering options are available for guest chairs, office chairs and waiting area seating.
  • Logo and Corporate Identity Applications: Custom designs, logo prints and colour combinations can be applied for corporate clients.

For your customisation requests, please contact Kuans Office representatives to obtain detailed information about custom production solutions tailored to your needs.

Yes, Kuans Office offers various discounts and promotions at certain times.

  • Seasonal and special occasion discounts: Throughout the year, advantageous prices may be offered on special occasions such as Black Friday, New Year's Eve, holidays, or at the end of seasons.
  • Discounts on specific product groups: Periodic campaigns may be organised on products such as office furniture sets, desks, conference tables, and seating groups.
  • Special offers for bulk purchases: Additional discounts or special pricing may apply for large-scale orders or project-based purchases.
  • Special customer campaigns: Corporate customers can be offered special deals and advantageous prices for long-term partnerships.
  • Excess stock and display product campaigns: Extra discounts may be offered on certain products to renew current stock.

To obtain the most accurate information about current discounts and promotions, you can visit Kuans Office's website, follow their social media accounts, or contact customer services directly.

The corporate solutions offered by Kuans Office are as follows:

  1. Custom Office Design and Consultancy: We optimise your office layout, colour and material choices according to your company's needs.

  2. Bulk Purchases and Discounts: Special pricing and corporate discounts are available for large office projects.

  3. Customised Products: You can tailor your office to your brand with logo printing, custom colours and designs.

  4. Ergonomic Solutions: We offer ergonomic furniture and accessories with employee health as our priority.

  5. Project-Based Solutions: We provide support in the supply and installation stages of your office furniture with turnkey projects.

  6. Storage Solutions: We help you keep your office organised with filing cabinets, shelving and other storage solutions.

  7. Productive Workspaces: We create more productive working environments with solutions such as open-plan offices, partition panels and sound insulation.

With these solutions, you can make your office more functional and efficient.

You may return products purchased from Kuans Office under certain conditions. The return conditions are as follows:

  1. Return Period:

    • You may return unused and unopened products within 30 days.

  2. Return Policy:

    • The product's original packaging and labels must be undamaged.
    • The product must be unused and unassembled.

  3. Returns in the Event of a Faulty Product:

    • If there is a manufacturing defect in the product or if the wrong/incomplete product was delivered, the return process is faster. In this case, you can return your products free of charge within 15 days from the delivery date.

  4. Return Request:

    • You can submit your return request by contacting Kuans Office's customer service. You will be provided with all necessary information regarding the return process.

  5. Return Fee:

    • The shipping cost for returned products is covered by Kuans Office in the case of a faulty product, while in other return situations the shipping cost may be borne by the customer.

For detailed information and return procedures, you can contact our customer services.